Frequently Asked Questions
Wear & Comfort
Are your earrings heavy or painful to wear?
Not at all! Our pieces are designed to be lightweight and wearable all day long. Even our statement pieces balance style with comfort, so you won’t feel weighed down.
Can I wear your jewelry every day?
Yes, our pieces are crafted for both beauty and durability, making them suitable for daily wear. Just follow the care guide to maintain their shine and remove them during activities that involve sweat, water, or heavy movement.
I have super sensitive ears. Are these suitable for me?
Our S925 sterling silver is generally well-tolerated by sensitive skin, but everyone’s skin is unique. If you’ve had allergic reactions in the past, try a short wear test first to be safe.
Can I wear your earrings while sleeping?
We don’t recommend it! Sleeping with earrings may bend the post or scratch your skin accidentally. Plus, it shortens the life of your jewelry.
Orders, Stock & Gifting
Do you restock sold-out designs?
Some of our pieces are limited runs, while others may return based on demand. If you see something you love, grab it fast and follow us for restock alerts!
Can I request a gift note or a personalized message?
We don’t offer printed custom notes yet, but feel free to write your message in the order notes section, we’ll do our best to make it feel extra special for the recipient.
Can I reserve an item before restocking?
Currently, we don’t offer item reservations. But you can join our mailing list or drop us a message on Instagram, we’ll notify you the moment it’s back!
Do your jewelry pieces come with warranty?
While we don’t have a formal warranty, we’re happy to replace or assist with any product that arrives damaged or faulty. Just contact us within 3 days of receiving your order.
Product & Quality Care
Do your earrings come sterilized?
We ensure every piece is cleaned and packed in a clean environment. However, we always recommend giving it a gentle wipe before first wear, just to be extra safe!
Are your jewelry suitable for kids or teens?
Yes, many of our daintier designs are perfect for younger wearers! However, we recommend adult supervision for kids under 10 due to small parts.
My jewelry feels slightly bent, is that normal?
Some thinner pieces may be slightly flexible to fit better or due to gentle pressure during packaging. Gently reshape them with your fingers, but make sure you don’t force it!
I accidentally dropped my earring, will it break?
Our pieces are made to be durable, but they’re still delicate accessories. Dropping from a height or on hard surfaces may cause scratches or damage, so handle them with care.
Can I wear your jewelry in the shower or pool?
Not recommended! Water, especially with soap or chlorine, can dull the shine and damage the plating. Best to remove before showering or swimming.
My earrings came apart, what should I do?
If your item arrives damaged or breaks within a few days, reach out immediately. We’ll assess and replace it if eligible. Afterall we want you to be happy with your purchase!
Storage & Travel
Why do some items go out of stock so quickly?
We produce limited batches to ensure quality and uniqueness. Some styles are restocked, others are gone forever. So don’t wait too long to grab what you love!
How should I store my jewelry if I’m traveling?
Use the soft pouch we include in your purchase. It keeps your pieces protected and prevents scratching or tangling in your luggage.